Privacy Policy

This Privacy Policy outlines how personal information is collected and used on the Viva website (www.join-viva.com) (the “Site”) and our mobile application (collectively, “Viva Technology”). Unless otherwise stated, this Privacy Policy applies only to personal information collected through Viva Technology by Viva Inc. and its affiliates (together, for purposes hereof, “Viva”). By using Viva Technology, you agree to be bound by this Privacy Policy and our Terms of Use, as they may be updated from time to time (see "Changes to this Privacy Policy" below).

Viva is committed to protecting the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we safeguard your data and use it in connection with our service provided through Viva Technology (the "Service"). "Personal information" refers to information that identifies you, such as your name, address, phone number, email, or other identifying details.

Personal Information Collected

We collect the following personal information from you:

Contact details such as name, email address, mailing address, and phone number.
Billing details including payment information and billing address.
Financial information such as bank account details and Social Security number.
Unique identifiers like username, account number, and password.
Preferences such as order history and marketing preferences.
Demographic details including age, gender, and location.

Additionally, when you visit our Site or use our mobile application, we may automatically collect technical information, including:

Device details such as model, operating system, and IP address.
Browsing activity, including pages visited and interaction with the Service.
Mobile network and geolocation data, if enabled.

We may also evaluate your access device for security purposes, ensuring the integrity of the Service.

Information Sharing

Viva only shares your personal information under the following circumstances:

To analyze site usage and improve the Service.
To deliver important notifications, alerts, and updates.
To fulfill your requests for products and services.
For research, troubleshooting, and fraud prevention.
With trusted third-party contractors bound by strict privacy standards.
To enforce our Terms of Use.
As required by law or to protect the rights and safety of Viva, our users, or others.

If you access our Service through a co-branded partner, your registration email may be shared with them. Additionally, we may offer promotions with third parties, in which case we may share limited personal details to facilitate participation.

Third-Party Services

Viva partners with third-party financial services to securely gather data from financial institutions. By using our Service, you authorize Viva and its providers to access and process your financial information in accordance with their privacy policies.

User Access & Choices

If your personal information changes or if you no longer wish to use our Service, you may update or delete your details by contacting us. We retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

If you subscribe to our marketing emails, you can opt out at any time by following the unsubscribe link in our emails or updating your preferences in your account settings.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These cookies help us analyze traffic, remember preferences, and improve functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience with certain features of the Service.

Security

We take your security seriously. Sensitive data is encrypted using industry-standard security measures. While we implement best practices to protect your information, no online system is 100% secure. If you have concerns about security, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy as needed. If any material changes occur, we will notify you via email or through a notice on our Site before they take effect. We encourage you to review this page periodically to stay informed about our privacy practices.

For any questions, please contact us at hello@join-viva.com.